Privacy Policy:
These Privacy Policies and Terms and Conditions are applicable to your use and access to the web platform owned and operated by PT Hanumana Indah Sejahtera, herein referred to as “The Chowk”, “we” and “us”.
All points mentioned below are in accordance to the publishing rules and regulations, privacy policies, terms of use and access of www.thechowk.id, The chowk's “website” for computers, mobile and handheld devices.
Information We Collect:
The Chowk collects personal data only if you voluntarily submit this information to us, such as when you create a reservation, submit an inquiry or membership form, upload a resume on the careers page or subscribe to our newsletters. If you no longer wish to receive our newsletters, you are entitled to contact our customer service by emailing info-sanur@thechowk.id
Safeguarding your personal information is integral to us, we restrict sharing your personal information to our employees and third party vendors who may need to know information to operate, improve and enhance our services. The Chowk reserves the right to update this privacy policy without prior notice.
Information Provided by You:
This includes but is not limited to your name, age, date of birth, email, phone number, log-in username and password, address, or payment details
a) While accessing our website you may be requested to grant location information. We may collect your approximate location information as determined via your IP Address, WiFi and GPS.
b) We may collect information about your interaction with our website in relation to cookies, and similar technologies that create and maintain unique identifiers. This is to improve the quality of our service by storing user preference and track user trends to provide a customized experience for you.
c) We may collect information about the device you are utilizing to access our website, including the model number, IP Address, OS and mobile network information.
d) Communication data may be collected through interactions with our website and other services. For example if there is an issue with an online order and you contact our customer service. To efficiently help alleviate the situation we will use the information you submitted whilst proceeding with your order.
Utilization of Information
The Chowk collects and uses information to provide efficient and convenient services for delivery, booking and inquiries. We also use this information for:
a) Providing a personalized user experience by using information from your account.
b) To enable communication between The Chowk and its users, this is to assist you when you contact us for support on an issue.
c) We may use this information for research and development to enhance the features and products we provide.
d) We may utilize the information provided to communicate upcoming news and promotions about our products and services.
We do not share or distribute your personal information to third parties. We may use this information collected to address any legal claims or disputes in relation to the use of The Chowk's services.
Information Sharing & Disclosure
Some of The Chowk's website features require sharing information with other affiliates, business partners or third party delivery services.
a) We may share your name, address, current location to facilitate deliveries.
b) We may provide information to our vendors, marketing partners, consultants for instances such as:
i) Payment gateways
ii) Data analytics
iii) Delivery partners
iv) Third party vehicle vendors
c) The Chowk may share your information for legal reasons or in the event of a dispute.
d) We may share your information other than described above if we notify you and you provide your consent
Information Retention
The Chowk retains user accounts and other information provided by you with regards to transactions, usage, location, inquiries, and any correspondences with our team.
Choice & Transparency
The Chowk allows you to set and update your location and sharing preferences. You may opt out of promotional emails by clicking on unsubscribe. Please note that if you opt out we may still send you non-promotional related emails such as receipts of online orders, addressing inquiries, settling disputes.
Updates To This Privacy Policy
We reserve the right to update this policy without prior notice. The Chowk aims to display accurate and up to date information on this website. However, The Chowk makes no warranties for its accuracy and assumes no liability for any errors or oversights regarding the content of the website. We encourage our users to view this page periodically for latest information on our privacy practices.